Get in Touch with
Housing 365.
Have questions about a property listing, lease agreement, or property management contract? Our dedicated specialists reply within 2 hours during business hours.
Direct Phone Support
Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 9:00 AM – 5:00 PM EST
Email Advisory
We reply to all leasing and management inquiries within 2 hours during active business hours.
contact@housing365.comHead Office
1108 - 250 Consumers Road, North York, ON M2J 4V6, Canada
Send Us a Direct Message
Fill in your inquiry details and our localized real estate advisor will connect with you.
Guaranteed Response Time Commitments
We hold ourselves to strict operational response metrics so you are never left waiting.
Plumbing, heating or security emergencies dispatched 24/7/365.
Instant calendar booking confirmation and showing agent assignment.
Free comparative market analysis and tailored pricing recommendation.
Monthly statement reconciliations and CRA/IRS tax reporting assistance.
General Contact Frequently Asked Questions
Answers to common inquiries regarding office visits, urgent requests, valuations, and response times.
01 Can I visit your office in North York without an appointment?
While our office is open Monday through Friday, our real estate directors and property specialists frequently host property showings and on-site owner assessments across the GTA. We strongly recommend booking an appointment in advance so the appropriate specialist is available to meet with you.
02 How do I submit an emergency maintenance request after hours?
Current residents should call our 24/7 emergency dispatch line directly at +1 (647) 335-6449 or submit an urgent maintenance ticket through the resident portal. For life-threatening emergencies or gas leaks, please contact 911 or your local utility emergency line immediately.
03 Is there any fee for an in-person rental valuation of my home?
No. We provide 100% complimentary on-site or digital rental evaluations for all property owners with zero obligation to list. We review comparable lease rates, current demand, and expected days on market.
04 How quickly does your team respond to new owner inquiries?
During regular business hours (Mon-Fri 8am-7pm, Sat 9am-5pm EST), our leasing advisors respond within 60 minutes. Inquiries submitted overnight or on holidays are addressed by 9:00 AM the following morning.
05 Can I schedule a video consultation instead of an in-person meeting?
Yes. We conduct dozens of video consultations weekly via Google Meet or Zoom for out-of-province and overseas property investors. Simply select "Virtual Consultation" when filling out our contact form.
06 Where should official tenancy notices or legal documents be served?
Formal legal correspondence and tenancy notices should be delivered to our corporate headquarters at 100 Sheppard Ave E, Suite 800, North York, ON M2N 6N5, or emailed directly to compliance@housing365.com with confirmation receipt requested.